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Problem Management: An implementation guide for the real world By Michael G. Hall
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- Sales Rank: #170557 in Books
- Published on: 2014-11-26
- Original language: English
- Number of items: 1
- Dimensions: 9.61" h x .40" w x 6.69" l, 2.20 pounds
- Binding: Paperback
- 190 pages
Review
Michael covers problem management from soup to nuts. Regardless of the maturity of your problem management process, this book will improve it. A must read!--Joseph Gallagher
This is essential reading for anyone who wants to take problem management seriously. I thoroughly recommend it.--James Bourgerie "Computacenter "
About the Author
Michael Hall has over 25 years' experience in IT, developing and leading teams, managing change programmes and implementing service management. A specialist in service operations, he implemented problem management as a global function at Deutsche Bank. He is a Chartered IT Professional (CITP) in Service Management.
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